File notes, compliance and call recording.
Plain-English guides for Australian brokers, advisers and anyone who writes up calls. What a defensible file note needs, the recording rules in your state, and how to keep client calls private.
RG273 and the Best Interests Duty, explained for brokers
What RG273 and the mortgage broker best interests duty require, why your file note is the evidence, and what a BID-ready note captures. AU guidance.
ReadHow long do you have to keep client file notes in Australia?
Mortgage brokers (NCCP) and financial advisers (Corporations Act) keep client file notes 7 years. When the clock starts and what "keep" means. AU guidance.
ReadBest interests duty for financial advisers (s961B), explained
What the best interests duty is under s961B, the safe harbour steps, and why a contemporaneous file note is the evidence that you met it.
ReadWhat happens if you do not keep file notes?
No file note at AFCA means it comes down to your word against the client's. What poor record keeping actually costs brokers and advisers, with real cases.
ReadThe best file note software for mortgage brokers in Australia (2026)
An honest 2026 comparison of file note tools for Australian mortgage brokers. NCCP-ready notes, consent, audit trails and AU data residency compared fairly.
ReadAI note takers that don't record: an honest guide
"Doesn't record" means different things. We explain no stored audio vs never captures audio vs receives a transcript, and list the honest no-record options for Australians.
ReadIs it legal to record a phone call in Australia? A state-by-state guide
A clear state-by-state guide to call recording laws in Australia - all-party vs one-party consent, privacy obligations, and how to capture consent properly.
ReadHow to write a compliant NCCP file note (with checklist)
What a defensible NCCP file note needs: requirements and objectives, the s130 not unsuitable test, fees, and a practical broker checklist. AU guidance.
ReadDo AI note takers record your calls? An honest answer for Australian professionals
Most AI note takers record and store your call audio, but not all. A clear, honest guide to what each type does with your data and why it matters in Australia.
ReadMeeting bots vs transcript-only note tools: which one fits your calls
A plain-English guide to meeting bots vs transcript-only AI note takers. Honest pros and cons of each, when to use them, and which fits regulated calls.
ReadFile Notes for Financial Advisers in Australia
What a good adviser file note captures, how it sits with your record of advice, and how a transcript-only tool cuts the audio you have to store and govern.
ReadHow to connect Aircall to CallNote
Connect Aircall to CallNote in about two minutes - no API keys. Every call transcript becomes a finished file note automatically. Step-by-step setup guide.
ReadHow CallNote works
How CallNote turns a call transcript into a finished, structured file note in about two minutes: Generate, Review, Lodge & Lock. Templates, CRM push and AU data.
ReadStop writing file notes by hand.
CallNote turns a transcript, a 30-second voice memo or pasted text into a clean, compliant file note in under two minutes. Built in Australia, data stored in Sydney.