What you need
- An Aircall account where you are a workspace admin (the connection has to be approved by an admin).
- Aircall AI Assist enabled - Aircall only shares call transcripts with other apps, like CallNote, when AI Assist is on.
- A CallNote account. You can start a 14-day free trial at callnote.com.au, no credit card.
Connect Aircall to CallNote, step by step
- Log in to CallNote and go to Integrations.
- Find Aircall in the list and click Connect.
- You are sent to Aircall. Sign in as a workspace admin and approve CallNote's access.
- You are redirected straight back to CallNote, now showing Aircall as Connected. CallNote registers the webhook for you automatically - there is nothing else to set up.
That is the whole setup. No API keys, no webhook configuration, no copying values between dashboards.
What happens after you connect
From then on, whenever an Aircall call ends and its transcript is ready, CallNote automatically generates a file note from that transcript. The note lands in your CallNote library ready to review. You read it, make any edits, then lodge it - and push it to your CRM if you want. The write-up that used to take ten to fifteen minutes after the call is done by the time you hang up.
CallNote receives the transcript, never the audio
CallNote does not record your calls and never receives the call audio. It reads the call transcript and basic metadata - the number, the agent, the time - through the Aircall API. The recording itself stays in Aircall. For more on how transcript-only tools differ from recording bots, see do AI note takers record your calls.
Troubleshooting
- No note appeared after a call. Check the call actually produced a transcript in Aircall. CallNote only generates once the transcript is available, and that needs AI Assist to be on.
- The Connect button needs an admin. The OAuth connection has to be approved by an Aircall workspace admin. If you are not an admin, ask whoever manages your Aircall workspace to do the connect.
- You want to disconnect. You can disconnect Aircall at any time from the Integrations page in CallNote, and reconnect the same way.
Common questions
Do I need to paste an API key to connect Aircall?
No. Aircall connects with one-click OAuth. You click Connect in CallNote, sign in to Aircall as a workspace admin, and approve access. CallNote sets up the webhook for you - there are no keys to copy.
Does CallNote record my Aircall calls?
No. CallNote never records calls and never receives the call audio. It reads the transcript and basic call metadata through the Aircall API, and generates the file note from the transcript. The recording stays in Aircall.
Do I need Aircall AI Assist?
Yes. CallNote works from the call transcript, and Aircall only shares transcripts with other apps when AI Assist is on. Without it the integration connects but no transcript arrives, so no note is generated. We check this for you when you connect.
Who can connect Aircall to CallNote?
A workspace admin. Aircall requires an admin to approve the OAuth connection. Once an admin connects it, notes are generated for the calls on the workspace automatically.