Your attendance notes, written from the call

The write-up is the tax on every client call

Every substantive client call needs an attendance note. It is the record of what was said, the advice you gave, the instructions you took, and the time you spent. It is also the evidence that protects the firm if the matter is disputed later. And it is non-billable admin that lands on the busiest people in the practice, so it gets rushed, written from memory hours later, or quietly skipped. That is the gap CallNote closes.

How CallNote works for a law firm

1. Take the call like normal. On your phone system, Teams, Zoom, or a quick voice memo after an in-person meeting. Your system produces the transcript. CallNote never joins the call and never records audio.
2. The note writes itself. CallNote receives the transcript and writes a structured attendance note in your firm’s format: matter and attendance details, purpose, advice, instructions, costs discussed, next steps and time.
3. Review while it is fresh. A pop-up lets you check the note straight after the call, fix anything, and link it to the matter.
4. Lodge and lock. The note is timestamped, SHA-256 sealed and kept with an append-only audit log, so it is demonstrably contemporaneous and unaltered. That is exactly what makes a note stand up as evidence.

Never records, which matters more for a law firm

Most AI note-takers record the call or send a bot to sit in the meeting. For a practice handling privileged, confidential conversations, that is a problem in itself. And in the all-party consent states, New South Wales, Western Australia, South Australia, Tasmania and the ACT, recording a call without everyone’s consent is a legal risk on its own. CallNote never records. It only ever receives the transcript your own system already produced, and turns it into the note. Your data is hosted in Australia and is never used to train AI models. Read more in our guide to file notes as evidence.

Guides for law firms

Plain-English guides to attendance notes, the obligations behind them, and how to keep them defensible.