Compliance

Client advice record vs statement of advice: is the SOA being replaced?

No, not yet. As at October 2026 the Statement of Advice (SOA) is still required by the Corporations Act 2001, and the client advice record is a proposal. It comes from draft legislation for tranche 2 of the Delivering Better Financial Outcomes (DBFO) reforms that Treasury released on 21 March 2025. On 19 August 2026 the Government said it will proceed with changes to statements of advice 'as soon as possible', but we could not find a bill for it on Parliament's bills list. This page sets out what has passed, what is draft, what is only announced, and what it means for your file notes.

What is CallNote?CallNote turns a supplied transcript or post-meeting recap into a file-note draft in your practice's own format. Check it against the source, then add it to the client file. CallNote for financial advisers · CallNote vs Claras · Try it free for 14 days
General information, not legal adviceThis page describes the position on 6 October 2026, checked against Treasury's exposure draft materials, the Minister's media release and transcript of 19 August 2026, and Treasury's fact sheet of the same date. We make no prediction about what will pass or when. Check the Treasury and Parliament websites for anything newer before you act.

Status at a glance

Compared at a glance
MeasureStatusSource
DBFO tranche 1Law. Passed and in force.Treasury Laws Amendment (Delivering Better Financial Outcomes and Other Measures) Act 2024 (No. 67 of 2024)
Replace the SOA with a client advice recordExposure draft only. Released 21 March 2025, consultation closed 2 May 2025. We found no bill carrying it on Parliament's bills list on 6 October 2026.Exposure draft Treasury Laws Amendment Bill 2025: Delivering Better Financial Outcomes, Schedule 3
'Streamlined statements of advice'Announced. The Government says it will proceed 'as soon as possible'. No bill text and no date published.Minister's National Press Club address and Treasury fact sheet, 19 August 2026
Move the record-keeping rule into the Act, with a penaltyExposure draft only. Part of the March 2025 draft.Exposure draft explanatory materials, paras 1.125 to 1.131
Best interests duty and safe harbourAnnounced. Keep the duty and the safe harbour steps, removing 'only the broadest safe-harbour step'. No draft legislation published.Treasury fact sheet, 19 August 2026, item 5.3
New class of adviserAnnounced. Limited at first to APRA-regulated super funds and life insurers, with a review after three years.Treasury fact sheet, item 5.2
Review of the Code of EthicsAnnounced.Treasury fact sheet, item 5.4

What has actually passed

Tranche 1 is the only part of DBFO that is law. The Treasury Laws Amendment (Delivering Better Financial Outcomes and Other Measures) Act 2024 is Act No. 67 of 2024. Treasury's explanatory materials for the 2025 draft say it gave legal certainty for paying adviser fees from a member's superannuation account, removed red tape that adds to the cost of advice with no consumer benefit, and improved consent requirements for certain insurance commissions. The fee and consent changes are covered in ongoing fee arrangements and fee disclosure statements.

Tranche 1 did not touch the SOA. Sections 946A to 947D of the Corporations Act still set when an SOA must be given and what it must contain. The Record of Advice rules for further advice are unchanged too.

What the March 2025 draft says about the client advice record

On 21 March 2025 the then Minister for Financial Services, Stephen Jones, released draft legislation that would 'replace the statement of advice with a more fit-for-purpose client advice record'. Schedule 3 of the exposure draft, and its explanatory materials, describe the proposal this way. Everything in this section is draft.

  • Same trigger as an SOA. The circumstances in which a client advice record must be provided would stay the same as for an SOA. It would still be given to the client, and failing to give one would still attract a civil penalty.
  • A new content list. The words 'Client Advice Record' featured prominently, the scope of the advice, the advice, the reasons for the advice including how it meets the client's objectives, financial situation and needs, the cost of the advice to the client and benefits received by the provider, and the provider's name and contact details.
  • A presentation test. The contents must be expressed and presented in a way that, having regard to clarity, conciseness and effectiveness, is fit for the purpose of helping the client decide whether to act on the advice.
  • Any format. The explanatory materials call the record technologically neutral. It would not need to be a written statement. They give an audio recording or an email as possibly suitable for simple, single-issue advice.
  • Replacement products. Where the advice recommends replacing one product with another, the charges and lost benefits would still need to be disclosed.
  • Exceptions carried over. Small investments under a prescribed threshold, further personal advice where circumstances have not significantly changed, basic deposit products, and advice with no recommendation to buy or sell.
  • Timing. Schedule 3 would start 12 months after Royal Assent and apply to advice provided on or after that date.

The Minister's release said the remaining tranche 2 pieces would be consulted on and combined with this draft, to be introduced into Parliament as a single package. The March 2025 draft did not include the best interests duty changes or the new class of adviser. The release said legislation for those was still being developed.

Free sample

See what a finished file note looks like.

Pick your line of work and we'll send a sample note written from a mocked call. No account, no card, and nothing from your own client files.

One sample note, plus the occasional CallNote update. Unsubscribe any time by replying. We never ask for your call recordings or client files.

What the Government announced on 19 August 2026

The Assistant Treasurer and Minister for Financial Services, Dr Daniel Mulino, addressed the National Press Club on 19 August 2026. On advice documents he said the Government was 'announcing significant progress on the Delivering Better Financial Outcomes package, enabling us to move forward with measures such as targeted superannuation prompts, intrafund charging and streamlined statements of advice'. He said those measures would be prioritised.

Treasury's fact sheet of the same date lists the financial advice items. Item 5.1 is 'Proceeding with changes to intra-fund charging, targeted superannuation prompts and statements of advice as soon as possible.' Item 5.3 is 'Simplifying the Best Interests Duty reform, by maintaining the existing obligation and safe harbour steps, and removing only the broadest safe-harbour step that is a barrier to scaled advice.' Item 5.4 is a review of the Code of Ethics.

Four things the announcement does not tell you:

  • The name. The Minister and the fact sheet both say 'statements of advice'. Neither uses the words 'client advice record'. Whether the final bill keeps that name is not confirmed.
  • The text. No revised draft has been published, so we do not know whether the content list or the record-keeping changes from March 2025 will carry through unchanged.
  • The date. There is no introduction date and no start date. The media release says the Government 'will continue consulting with industry, consumer groups, regulators and other stakeholders to progress legislation'.
  • Which safe harbour step. The fact sheet says 'the broadest safe-harbour step' without naming a paragraph. Step (g), the catch-all 'any other step' paragraph in s 961B(2), is the obvious candidate, but that is our reading until draft legislation says so. This is also a change from March 2025, when the Minister's release spoke of 'removing the safe harbour steps'.

On 6 October 2026 we checked the Minister's media releases, Treasury's consultation list and the bills listed on the Parliament of Australia website. We found no later announcement, no new draft and no bill named for these measures. A measure can also travel inside a wider Treasury bill, so check the bills list yourself before relying on this.

SOA, ROA and the proposed client advice record compared

Compared at a glance
Statement of AdviceRecord of AdviceClient advice record (March 2025 draft)
StatusCurrent lawCurrent lawProposed, not legislated
WhenPersonal advice to a retail client, unless an exception appliesFurther advice where circumstances have not significantly changed, and other limited casesSame circumstances as an SOA
Given to the client?YesKept on file. The client can ask for a copyYes
ContentPrescribed by ss 947B to 947DReg 7.7.09: the advice, or brief particulars of the recommendations and their basisScope, advice, reasons, costs and benefits, provider details
FormatA documentAny formAny form, including audio or email for simple advice
Does it carry compliance evidence?In practice, oftenPartlyNot its job. That moves to the file

Why the file note matters more if the advice document gets shorter

This is the part of the draft advisers should read closely, whatever the final bill looks like. The explanatory materials say the record-keeping requirements are 'purposefully distinct' from the client advice record, so that the client document is focused on helping the client decide, 'rather than demonstrating the process the provider has performed to meet their regulatory obligations'. They add that this 'contrasts with the SOA which can in practice contain information relevant to record-keeping and proof of compliance'.

Today a long SOA does two jobs. It tells the client what you recommend, and it carries a good deal of your evidence: the fact find summary, the alternatives considered, the replacement product comparison. If the client document shrinks to scope, advice, reasons and costs, that evidence still has to exist. It just lives in the file.

The draft says how. Providers would be 'expected to exercise their judgement' to ensure the records can support their ability to demonstrate compliance, including with the best interests duty. For simple advice, the records may be those generated in developing the advice. For comprehensive advice, 'some bespoke files may be appropriate'. The draft would also move the record-keeping rule from the ASIC instrument into the Act and attach a penalty of 50 penalty units for not keeping appropriate records.

None of that is law. But the duties it points at already are. ASIC Instrument 2024/508 already requires records of the information relied on and action taken to meet the best interests duty, the advice and reasons, and conflicts, kept for seven years. The Financial Services and Credit Panel has already acted against advisers whose files could not show their process. We set those out in ASIC file note requirements for financial advisers.

What to do now

  • Keep giving SOAs. The law has not changed. Do not shorten an SOA below the current content requirements in anticipation.
  • Keep relying on the safe harbour as it stands. All seven steps in s 961B(2) are still in the Act. See the safe harbour steps explained.
  • Audit where your evidence lives. For three recent files, mark which parts of your best interests evidence appear only in the SOA. Those are the parts that would need a home in file notes under a shorter document.
  • Write the conversation down now. Scope, inquiries, options ruled out and the client's response are easiest to capture on the day. Our guide on what to record in a financial advice file note has the full list.
  • Watch for the bill. When draft legislation appears, check the content list, the record-keeping section and the start date before changing templates.

What that looks like on the file

This note holds the process evidence that a short client document would leave out. The client is invented.

Example file noteAdvice meeting: consolidating two super accountsVideo meeting with Callum Okafor (client, fictional), 8 September 2026, 11:00am, 40 minutes. Note written by the adviser the same day.
Scope agreed

Callum asked whether to combine his two superannuation accounts. Advice limited to that question and to the insurance held inside each account. He did not want a review of his investments outside super, and we explained that this means the advice will not consider his overall asset mix.

Inquiries made
  • Obtained the latest member statement and insurance schedule for both funds before the meeting.
  • Asked about his health. He had knee surgery in March 2026 and is still seeing a specialist.
  • Asked whether either fund is receiving employer contributions. Only the first fund is.
Options considered
  • Roll the second fund into the first. Lower total fees. He would lose the death and total and permanent disability cover held in the second fund.
  • Keep both. Higher fees, cover kept. Not preferred on cost.
  • Roll over and apply to increase cover in the first fund. Explained that new cover may be assessed on his current health, and the knee surgery may lead to an exclusion or a refusal.
Advice and reasons

Recommended he apply for the increased cover in the first fund before closing the second, and only roll over once the insurer's decision is known. Reason: his cover in the second fund cannot be replaced with certainty given his recent surgery, and the fee saving does not outweigh losing it.

Conflicts

None identified. We receive no commission from either fund. Fixed advice fee disclosed and agreed.

Client response and next steps
  • Callum agreed. He asked how long the insurer's decision takes. Told him we will ask the fund and let him know.
  • Us: lodge the application for increased cover by 15 September 2026 and send the written advice document.
  • Callum: send his surgeon's report by 12 September 2026.

CallNote drafts a note like this from the transcript of the meeting, in your licensee's format, for you to check and publish. It never records the call and never stores audio, the published note is sealed and locked, and data is hosted in Sydney. It does not write SOAs, and there is no native integration with Xplan or AdviserLogic, so for those the note goes to the client file by PDF or copy and paste. Firms on HubSpot or Microsoft Dynamics 365 can publish the note to the client's record. More on CallNote for financial advisers, or start with the best interests duty file note checklist.

Common questions

Is the Statement of Advice being replaced?

Not yet. The Statement of Advice is still required under the Corporations Act 2001. Draft legislation released on 21 March 2025 proposed replacing it with a client advice record, and on 19 August 2026 the Government said it will proceed with changes to statements of advice as soon as possible. We could not find a bill for it on Parliament's bills list in early October 2026, and no start date has been announced.

What is a client advice record?

It is the document proposed in Treasury's March 2025 exposure draft to replace the Statement of Advice. Under the draft it would be given to a retail client in the same circumstances as an SOA and contain the scope of the advice, the advice, the reasons, the costs and benefits, and the provider's details. It could be in any format, including audio. It is a proposal only and is not law.

What is DBFO tranche 2?

Tranche 2 is the second stage of the Delivering Better Financial Outcomes reforms, the Government's response to the Quality of Advice Review. It covers advice document reform, collective charging and targeted prompts by super funds, changes to the best interests duty, and a new class of adviser. Part of it was released as an exposure draft in March 2025. None of tranche 2 has been legislated.

Has the safe harbour been removed from the best interests duty?

No. All seven steps in s 961B(2) of the Corporations Act 2001 remain in force. Treasury's fact sheet of 19 August 2026 says the Government will keep the existing obligation and safe harbour steps and remove only the broadest safe-harbour step. It does not name the paragraph, and no draft legislation for that change has been published.

Will a client advice record mean less record keeping?

The 2025 draft points the other way for the file. Its explanatory materials say record keeping is purposefully distinct from the client document, so compliance evidence that an SOA often carries would sit in the adviser's records. The draft would also move the record-keeping rule into the Act with a 50 penalty unit penalty. That is a proposal. The current seven-year rule in ASIC Instrument 2024/508 already applies.

Should I change my SOA templates now?

No. The SOA content requirements in the Corporations Act have not changed, and nothing announced so far has a start date. The March 2025 draft would have started the advice document change 12 months after Royal Assent. The useful preparation is to check how much of your best interests evidence sits only in the SOA and to strengthen your file notes.

Free sample

See what a finished file note looks like.

Pick your line of work and we'll send a sample note written from a mocked call. No account, no card, and nothing from your own client files.

One sample note, plus the occasional CallNote update. Unsubscribe any time by replying. We never ask for your call recordings or client files.

You talk. CallNote writes.

Get the meeting onto the file the same day

Try CallNote free for 14 days, no credit card. It turns the meeting transcript into a file note in your format and never records the call.

No credit card. Unlimited notes. Built in Australia.